All citizens have the right to dispute or question any type of service or billing action from a specific utility company. You should let the company be aware of your concern as soon as you notice it. Doing so will give the service company the chance to resolve the issue.
If you failed to reach out to the company, the Commission may then direct you to proceed with the process before they accept any actions regarding filing complaints against utility companies in places like South Carolina. But how do you file a complaint against your utility service provider?
Check your monthly statement carefully
The best way to see if there are any overbilling charges is by understanding the billing statement that you receive every month. You must read and understand how your bills work so you won’t be confused. Review each statement thoroughly to ensure that there aren’t any discrepancies in it.
Contact the utility company
Once you have identified the overbilling charges, the first thing you need to do is get in touch with your utility services provider. There are times when contacting the company directly is the best way to resolve the concerns you may have with your billing statement.
File a dispute
Once you’ve indicated that the company couldn’t present you with the right resolution, the company should respond to the dispute case that you filed within 30 days. The company should provide you with the right information to help you come up with the right judgment on whether you should take the matter further or not. The company needs to inform you about your right to file an additional charge with the PUC and give you instructions on how to do it.
Filing a dispute can be a tedious process, which is why it’s important to get in touch with your local government for any queries regarding filing a complaint against your utility company.