Parcel management involves the close tracking of item fulfilment. Typically, according to Atom Logistics, parcel management companies have to pay close attention to how long it takes for a particular product to arrive at the end user from the production stage.
But, as simple as it seems, delivering and scheduling items, the problem lies in between these areas. So, if you’re in the industry or planning to, you have to concern yourself with the details of logistics.
For your guide, below are some specifics you might not yet know about parcel management.
The Worst Kind of Dilemma Lies in the Misalignment of Schedules
Apart from very upset customers, delivering the items outside of schedule is something you don’t want to make a habit. Not only there’s a huge chance of the client not being around, you might also need to come back at a later time — which can exponentially add to your expenses. Therefore, always deliver within the time window you suggested, and when doing so, account for potential delays such as traffic, road accidents and such.
It’s Fifty-Fifty Communication and Action
While the job of parcel management is limited to delivering items, you have to make sure that your communication lines are active and well-planned. It will be helpful for both your business and customers if you provide constant updates about the delivery. This gives your clients enough legroom to tweak their schedules to your delivery date. With this in mind, failing to deliver despite the customer’s efforts is simply not acceptable.
Automation is the Game
Unless your business is highly a bespoke one, where you deliver only several packages in a day, tracking your business fulfilment is just impractical. While you may get away with doing everything on manual at first, once the influx of parcel starts to flood your logbooks, it will be chaos. You don’t want this to happen.
The moment you hand over a delivery isn’t already by default, a great job done. What makes your business successful is how diligent and punctual you can deliver expected results.