Major Types of Business Processes and Tools Your Team Should Master

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Whether you’re in the entertainment or food industry, having smooth operations and achieving revenue growth are two things every business strives for. But no matter how many your priorities are, there’s one crucial task to focus on – market your business to success. With that, your company needs more than just good planning and organization. You and your staff must be flexible.

From familiarizing yourself with all aspects of the business to finding ways to streamline your operations, every detail is crucial. To help you further understand this, we’ve compiled the most important types of business processes and tools you should master.

Take note: Business management tools are usually complex or challenging to use or implement. To ensure you choose the right and most effective tool for your specific need, it’s recommended to seek the assistance of experienced ServiceNow implementation partners in your industry.


One of the primary types of business processes is sales. This alone can make or break a company. Think of it as your ultimate revenue generator, and as you know, without revenue, your company can’t run or survive. This is exactly why sales management is crucial.

The first thing you need to understand is that sales management goes beyond monitoring your business or giving support to your sales. It’s about developing the right servicesor products to offer, setting appropriate prices, and distributing them in the right places. At the same time, it’s vital to also focus on customer service, marketing messaging, and other selling efforts.

And by an effective sales management system platform, your team can easily reach their goals – from tracking data, assign leads, to reducing admin tasks. Some of the primary types of sales tools include CRM software, sales acceleration software, sales intelligence, video conferencing software, and sales gamification software.



Finance management usually involves miscellaneous and recurring expenses, as well as salary disbursements and expense approvals. The department assigned for this basically handles three very important aspects of one’s business – the company’s financial condition, profits, and cash flow. As for business owners, it’s essential that each of the tasks involve in finance are carefully evaluated and controlled.

Practicing strong financial management requires proper allocation of resources and the establishment of supportive policies for such. By doing that, a company is expected to make more informed decisions, as well as achieve both financial and operational goals.

Simple tips to manage your business finances effectively include start budget forecasting, organize receipts and documents, monitor spending, manage inventory, and create multiple investments as your company grows.

If you’re looking to streamline your finance process, using the best software and tools is advisable. To name a few types, there are budgeting tools, expense tracking, accounting software, payroll management, inventory tracking, and tax preparation programs.


If you want to succeed in this competitive marketplace, you must also focus on building good relationships with your customers or clients. This comes with plenty of benefits such as customer retention and loyalty, and of course, an increase in profits.

With proper planning and implementation, customer service management is not that hard. One thing you can do is to utilize several marketing methods like social media campaigns, website and content creation, and email marketing. You can also use other marketing materials that you can integrate into a CRM solution or software.

In connection with that, CRM platforms are a necessity for almost all kinds of businesses or industries. They can help you easily learn about your target market, organize sale campaigns, as well as optimize customer interaction processes.

To establish an excellent customer relationship, it’s also recommended to take advantage of CRM solutions. Major types of CRM tools include live chat software, email, customer portals, messaging apps, and phone support.


Depending on the type of business you’re running, there are also different assets to learn about. For instance, if you’re a marketing company, assets may include things such as blog posts, videos, photographs, logos, copy documents, and other creative designs. And your top priority as a business owner is to ensure they are created, licensed, and stored properly.

Using a systemized approach is one of the keys to ensuring good asset management, which in turn allows you to increase your ROI. Some types of assets to note include tangible and intangible, fixed and current, operating and non-operating assets.

Luckily for you, there are several asset management software available that can help you collect or share assets to guarantee brand establishment. You can find one for infrastructure assets, software assets, financial assets, and physical assets.

Basically, business processes and tools are made to guarantee the delivery of products and services to the customers. And by understanding them, it’ll be easier to determine what areas in your business need improvement and how to generate great results from them. Manage your processes the right way and use the best tools to see great outcomes.

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